CRM is not necessarily about automating or speeding up existing operational processes; rather, it's about developing and optimizing methodologies to intelligently manage customer relationships.
Customers Systems on Infusionsoft - We Wrote the Book
Customer Systems, Inc., was engaged by Infusionsoft to write the training curriculum for the new Infusionsoft Certified Consultant program. Customer Systems, Inc. also delivers the training course and certifies all consultants for Infusionsoft.
We developed this curriculum from scratch along with supporting material and have updated it to match the new User Interface release. This curriculum has been repurposed to train Infusionsoft staff in-house (across departments) in new employee training and department recertification. It has also ben used a the base for the Infusionsoft Users Guide.
We have implemented other CRM solutions for years and in a short time have become huge fans of Infusionsoft for its ability to empower small business to easily deliver sophisticated, automated marketing follow up for minimal cost. Enterprise and mid-sized businesses incur significant expense to purchase and implement similar functionality when using other platforms.
Infusionsoft-“Your Marketing Autopilot”: The web-based software, called Infusionsoft was built with the needs of small business in mind. It takes all your marketing, sales and customer service needs and combines them in one automated software program. Infusionsoft liberates and empowers small businesses and their employees so they can enjoy doing business, delight their customers, and better serve their families and communities.