CRM is not necessarily about automating or speeding up existing operational processes; rather, it's about developing and optimizing methodologies to intelligently manage customer relationships.
DMB Associates, Inc. has been working closely with CSI on the configuration and ongoing support of their SalesLogix system to meet the company’s continuously changing business needs over the last 3 years. As the CIO for DMB I have been very pleased with the ongoing relationship and partnering from CSI. CSI has taken every step necessary to build this partnership and help DMB achieve its Sales & Marketing business objectives.
– Dirk Ellsworth, CIO, DMB Associates, Inc.Customer Systems (CSI) is no amateur in the CRM business. With over 75 years of combined experience, you can count on us to provide the best solution and the very best service. We know you’ve heard this before, but we’re not just saying that. It’s a fact. CSI has long standing relationships with all of our clients. Why? Because we’re knowledgeable, trustworthy, we do what we say we’ll do, and we won’t quit until the job is done.
At no charge to you, we come to your offices, meet with you and your team, learn about your unique pains and challenges, and make a recommendation that will suit your specific business requirements – and your budget.
This could mean one of our partner’s flexible solutions like Sage SalesLogix, SalesForce.com, ACT! By Sage, or Microsoft Dynamics CRM. Most of the time, one of these solutions, coupled with specific customizations that are unique to your business, will be the best fit. But, if none of these suit your needs, we are well equipped to build a custom solution just for your business.
As part of the recommendation, we’ll provide a detailed timeline and budget. When you work with CSI, you will know exactly what’s going to happen, when it’s going to happen, and how much you need to budget for.
From there, we’ll develop your solution, test it for quality assurance, deploy it in your environment, train your team, and be available for ongoing support. Consider us an extended part of your team.
