Customer Relationship Management
Today's market demands that businesses allow prospects and customers to do business with them at way they want -- anytime, anywhere and from any place. CSI provides specific sales, marketing, support, mobile and executive dashboard solutions to provide both you and your customers nearly unlimited flexibility.
CSI makes solutions that allow you to manage customers across multiple channels from web and field sales to dealer networks and partner channels, so you and your customers can complete sales when it matters most -- right now.
Accountability and visibility into sales cycles are key elements of every CRM. Our processes increase productivity by automating key aspects of the selling cycle, maximizing team selling effectiveness, and making informed decisions based on accurate visibility into the sales pipeline.
Our CRM solution makes tracking marketing campaigns almost as easy as it seems. We can help you identify and target the most profitable prospects, manage and track all aspects of campaigns in one place, and analyze campaign ROI to increase marketing efficiency.
Customer retention requires great customer service and happy customers means recurring revenue. Our CRM implementation allows you to resolve and track customer issues and requests quickly, immediately capitalize on new selling opportunities and provides convenient self-serve solutions.
Wirelessly extend full CRM and sales automation capabilities to Blackberry, Pocket PC, Android and iPhone devices, allowing your traveling sales team all the benefits of the office on site.
Our view at a glance Executive Dashboard highlights all key performance indicators important for your business and is based on Sage SalesLogix data. The add-on bundle is easy to install, web-based, and customizable for any data-related questions you have.
With our experience over the years, we have done significant work involving business infrastructure. Having implemented, maintained and troublshot traditional IT infrastructure for years, we are advocates of the many nimble, low cost, low overhead solutions that are now out there. We help customers make the move from traditional IT to a cloud based infrastructure.
Having integrated, maintained and developed web solutions from websites to web applications over the years, we help small business develop and improve their web presence using the excellent low cost (often free) platforms. If you are big company looking for the full branding, design from scratch, custom built solution experience, we also have colleagues that are best in industry that we can refer you to.
We have been involved in the social space from the very early days and helped grow and connect the Phoenix tech community. Our principals have organized and helped with events such as Twestival Phoenix, PodCamp AZ, Ignite Phoenix and Social Media Club Phoenix.